Shipping policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

Our Fulfillment Center is open Monday through Friday from 7 AM - 4 PM Pacific Standard Time. We do our best to have all packages shipped out of our Fulfillment Center by the next business day of your payment processing successfully, unless it’s placed during the weekend or on a US Holiday.

All orders are shipped out Monday through Friday according to the following schedule:

All orders placed Monday through Friday will be shipped out the following business day.
Orders placed on weekends and major Holidays will be shipped out the next business day.
We reserve the right to hold shipments if we believe weather conditions (extreme heat or freezing cold) may impact the quality of our product.
Orders placed after 3:00 pm (Pacific Standard Time) are shipped the following business day. Therefore, if you choose Priority Shipping, it will leave our shipping facility the following day and arrive at its destination the next day.
Shipping costs are non-refundable. We do not take any liability for USPS delays due to weather conditions or unforeseen circumstances.

Delivery Time:

Delivery time starts after your package has been shipped, and an email will be sent to you to track your package. Delivery time depends on the shipping method you choose at checkout. Delivery dates may vary based on carrier practices, delivery location, delivery method, and the items ordered. We'll send a confirmation email with a tracking number once your package ships.

Delivery Location

Items offered on our website are only available for delivery to addresses in the US. Any shipments outside of the United States are not available at this time. Products sold on this website is legal accounting to federal law, as it is derived from legal hemp. However, before purchasing, customers are strongly advised to check local regulations regarding the legality of hemp-derived products in their area of residence or store location. We do not guarantee or represent the legality of our products in every jurisdiction. Furthermore, we reserve the right not to ship to locations where local laws prohibit the sale, possession, use, or purchase of hemp-derived products. By purchasing our products, you assume full responsibility for ensuring compliance with local regulations. Please be aware that the information provided does not constitute legal advice. Due to the dynamic regulatory landscape of the hemp industry, we strive to remain compliant and will rectify any inaccuracies promptly. Should any updates be made, we will immediately provide our customers with an updated and current copy of this letter. Always consult with local regulatory bodies or seek legal counsel regarding hemp product regulations in your specific jurisdiction.

Lost Package

Most of the time, our packages arrive on time with no delays. Occasionally, a package may get lost in the mail or arrive later than expected. Once we ship the item, your point of contact is the shipping courier, or contact hi@bymyhale.com for assistance. We are not responsible if a package is stolen.

Damaged Product

If the packaging arrives damaged, contact us immediately at hi@bymyhale.com